I’m not a big texter. I text, but I’d rather call or email. I get frustrated not being able to have all five fingers on a keyboard typing 100 wpm… Texting takes too long for me, but I’ll admit it’s still rather convenient sometimes.
Although, it’s not my usual mode of communication I do know there are more and more people graduating from high school every day who use texting to communicate almost exclusively. I know, because I get texts from them, and well, okay “Pieces of Flair” on Facebook.
For these people texting a librarian is a brilliant adaptation to their needs. After I left my position at the Brookfield Public Library they adopted a utility that allows them to accept text messages at the reference desk. Unfortunately, since it happened after I had already moved to another library I don’t know exactly how it works, but I tried it and it worked from my end. If you’re at all curious, go to the website and check it out for yourself.
I was reminded of this twice in the past few days. Once while talking to a colleague who told me that her high school aged son always responds to her immediately when she texts him. He won’t answer the phone if she calls, but he automatically answers a text. The second reminder was an ad for a new product in one of my magazines – can’t remember which one… I think it was YALSA‘s magazine.
Anyway, this all boils down to a new service offered by Mosio for libraries that are interested in welcoming the texting generation – Text A Librarian. This is how it works. I’m not endorsing this particular service, but if you watch the video you can get a good idea of how this works from the librarian’s point of view.
I think this is ultimately worth considering very seriously as an added patron convenience option at every library. Let’s face it, texting is big and it’s not going away anytime soon.