I just wanted to share a quick thought I had this morning about nooks and crannies. And, no it was not because I was eating an english muffin with nooks and crannies. Although I do like them, and probably would have preferred one over my morning oatmeal.
I started out thinking about how people usually feel comfortable in a bookstore, and often less so in libraries. Myself, I feel more comfortable in a library, but that’s only because I know I’ll get pulled in by the rows of clearance books and will never leave the bookstore…
Bookstores, even though they are big and open like libraries, have lots of little nooks and crannies where people can be alone while exploring the books. In libraries I think there’s often a fear of people doing things they shouldn’t in those little nooks and crannies. Especially in the teen sections – am I right?
So, I got to thinking. How do the bookstores get away with it? It’s simple. There are always bookstore workers wandering around the building. They’re there to help and also, in a way, to hinder unwanted behaviors – more reasons why roaming librarians or assistants would be a beautiful thing. Hold up now, that’s not all. They also have plenty of security cameras around bookstores, just like any retail space. And, the customers know it.
I know there are currently libraries that have roaming librarians – two that I know of off hand are Skokie Public Library and Indian Trails Public Library. They have staff that are scheduled to roam around the library looking for people to help. Those libraries also have security cameras. Not everywhere like in a retail store, but in tempting locations.
So, you’d think maybe if we put the two together – roaming librarians and security cameras we’d have a winning combination. Although, I think there is one missing component here – we need our customers to know. What’s the best way to do that without alienating them or using signs they probably won’t notice? I don’t know.
Library 2.0 is really all about changing how we serve our customers. I know this has been pointed out time and time again. It’s nothing new, but even though it seems an obvious change all libraries can make it’s not being done enough. So, I feel it’s worth mentioning again.